Baicells Support

Our priority is you. We’re available to help you with any problems you may encounter while deploying Baicells LTE products. We provide all customers with first steps, technical support, a well-informed community of users, product documentation, firmware updates, warranties and product repair/replacement.

Support Hours: 9am – 6pm CST

Getting Started

Recommended first steps to get your equipment up and running smoothly.

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Open a Ticket

Contact support to get assistance with Baicells products.

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RMA Requests

Replace Baicells products or parts that are covered under warranty.

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CloudCore Status

Check the status and uptime of Baicells CloudCore EPC.

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What is and what isn’t covered under Baicells product warranty.

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Talk to Baicells personnel and operators about their Baicells experience.

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